Our unique and integrated solutions help the players of E-commerce and Logistics to serve their consumers in the most efficient and best possible manner.
Contact Center Automation for E-commerce & Logistics
Use Cases
Retargeting & Click-to-Call
Increase your customer’s purchase rate by sending promotional SMS/calls/notifications based on their actions on your app or website.
Number Masking
Protect the customer and delivery agent’s identity by enabling number masking using virtual numbers to securely connect them.
Order Status and FAQ Bots
Quickly respond to your customer’s frequently asked questions such as order/shipment tracking, returns, etc.
Predictive Customer Support
Leverage interactive voice response for customer’s refund/order change request, payment status, and much more. Connect them seamlessly to the relevant agent for complex queries.
Contact Centre Automation Suite
Multi-Factor Authentication
Ensure security and reduce fraud risk through multi-factor authentication on online purchases, cash on delivery requests and delivery of high value commodities.
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