Remember the Payphone Panic? Escape the Labyrinth with Phonon’s DTMF IVR!
April 8, 2024Imagine this: You’re stranded on a deserted island (okay, maybe just a crowded grocery store …
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Phonon: A Glimpse into Next-Gen Tech.
April 3, 2024The landscape of customer service is constantly evolving. At Phonon, we’ve witnessed the transformation from …
How will contact center communication look like in next 5 years
August 29, 2022While the world is becoming more digital, there is still a huge chunk of population …
Why Businesses Should Adopt An Omnichannel Communication Approach For Seamless CX?
October 5, 2021What is Omnichannel Communication? Omnichannel Communication is not just a buzzword. It’s a way for …
What is Click to Call and what are the top benefits of it?
August 6, 2021What is Click to Call? You might’ve heard the term “Click to Call” often, it’s …
All you need to know about Template Registration in DLT – Phonon.io
February 3, 2021Overview: “Distributed Ledger Technologies (DLT)” means a set of technological solutions that enables a single, …
Unwinding the new OSP Guidelines – Another step towards Liberalisation
December 17, 2020In a highly acknowledged move, The Telecom Authority of India (TRAI) after much consideration has …
Phonon levels up Intelligent IVR services with the launch of ‘Agnes’ that real-time streams speech to Google Cloud Platform
March 17, 2020Mumbai, India (17 March 2020) – Contact Centre Solutions provider Phonon Communications recently launched a …
Call & Contact Centre Expo 2020
March 2, 2020ABOUT THE EXPO: Call & Contact Centre Expo, 2020, Europe’s leading call & contact center …
Phonon powers HDFC Bank’s ‘Har Gaon Hamara’ Interactive Voice Response solution
January 22, 2020Phonon Communications provided the technical backbone to HDFC Bank’s ‘Har Gaon Hamara’ Interactive Voice Response …
Ranked 3rd Fastest-Growing Technology Company in Deloitte Technology Fast 50 India 2019
December 12, 2019Attributes its 812.5% Annualised Revenue Growth to constant innovation, determined team members and strong leadership. …
Hiring Done Right: How I Choose My Next Team Member!
September 3, 2019Identifying and attracting the right talent for my team has never been easy. Hiring decisions, …
Best Practices: Speech-based IVRs
August 27, 2019Speech recognition has been playing an important role in improving the adoption of Interactive Voice …
#DemystifyingAI: Understanding NLP & Speech Recognition
August 5, 2019Here we’re again to #DemystifyAI for you! We started by explaining how Text-to-Speech helps in making …
#DemystifyingAI: Text-to-Speech
May 29, 2019AI in customer service is evolving at break-neck speed. Phonon has been the customer communication …
Our COO interviewed by Elets News Network (ENN)
March 28, 2019Our COO, Mr. Vijayendra Singh has been interviewed by Elets News Network (ENN). Phonon is a global …
Unveiling Phonon 2.0
January 7, 2019Last 15 months were an interesting journey. Putting our money where our mouth was, all …
Designing an Automated Assistant
October 10, 2018Automated Assistants are the future. Phonon’s been pioneering automation services for large enterprises. Such automated …
No Job Too Small. No Effort Too Little
September 24, 2018Here’s an article published by our Founder & CEO, Ujwal Makhija‘s blog: I wish I had a time …
Automated Card Risk & Fraud Control Feedback System with Real-time Agent Escalation
September 20, 2018High-value charge-backs? Client complaints of Card Fraud? These are the realities of credit/debit card transactions in …
What is DTMF Clamping?
May 4, 2018DTMF Clamping Dual Tone Multi-Frequency or DTMF enables phone users to enter their details via …
Phonon’s chatbot to help banks, fund houses, insurers and telecom companies with Aadhaar linking process
December 19, 2017Phonon Communications, provider of India’s largest loan bot, announced the launch of a new chatbot …
Phonon’s Cloud Telephony to ease broker woes caused by SEBI guidelines on call recording
December 4, 2017The Securities and Exchange Board of India’s (SEBI) recent guideline has directed stock brokers to …
Phonon Communications acquires iDelivr, home to India’s largest Loan Bot
November 8, 2017Phonon Communications, a pioneer in automated customer interaction solutions, announced the acquisition of Artificial Intelligence …
How Interactive Bots Transform Customer Service in the Aviation Sector!
September 12, 2017A total of 65.721 M passengers traveled by Air domestically in India during the period …
The Practicality of Implementing #ChatBots
September 6, 2017Here’s an article published from our Founder & CEO, Ujwal Makhija‘s blog: It’s been three …
Phonon launches India’s First Multi-modal Flight Bot for the Aviation Sector
August 17, 2017The Business Standard, 19th August,2017 featured Phonon’s Launch of India’s First Multi-Modal Flight Bot for Aviation …
#ReadyFor2020 – Automation Will Be the Next Big Thing! Decrypting Artificial Intelligence
August 13, 2017Here’s an article published from our Founder& CEO, Ujwal Makhija‘s blog: For all the debate …
Phonon’s salutation to Women in Our Lives on International Women’s Day
March 15, 2017What comes to your mind, when I say Woman? A woman is an epitome of …
Press Coverage: Vadodara-based Firm Delivers Hassle Free Air Travel Experience
February 14, 2017The Sunday Times of India, 5th February, 2017 featured Phonon.in’s service of flight related notification system …
Phonon Team Participated in Vadodara Marathon 2017
February 7, 2017Phonon participated as a team for Swachhata Run -5 Kms in Vadodara Marathon on 5th Feb, …
Implementation of Cross-Channel Communication System for Flight Related Advisories at Vistara
January 19, 2017Phonon Implements Cross Channel Communication System for Vistara 22North Airline Interaction Automation Phonon.in’s 22North Unified …
Phonon is a Deloitte Technology Fast 500 APAC 2016 Award Winner!
January 10, 2017We are proud of yet another announcement coming close on the heels of Phonon’s winning …
OTP (One Time Password) Generation and Verification Solution
December 9, 2016OTP (One Time Password) Generation and Verification Solution A one-time password (OTP) is an automatically …
Phonon is Deloitte Technology Fast 50 India 2016 Winner!
October 28, 2016Wow! We are delighted to announce that Phonon has been selected as Deloitte Technology Fast …
Phonon’s 10th Anniversary Celebration
October 26, 2016“Celebrating 10 glorious years and preparing for an even more glorious future!” We celebrated Phonon’s …
Phonon at the Vibrant Gujarat Startup Summit 2016
October 25, 2016Team Phonon recently participated in the Vibrant Gujarat Startup Summit 2016. It was held at …
Phonon CEO featured in Loksatta Jansatta’s “Talk” Supplement
September 26, 2016Phonon CEO Featured in News Loksatta/Jansatta in their supplement ‘Talk’ of 22 September, 2016 published …
Press Release – Red Herring Top 100 Asia 2016 Winner!
September 16, 2016Press Release: Thursday, September 15, 2016. Vadodara Red Herring recently announced its Top 100 Asia …
Phonon’s a Red Herring Top 100 Asia 2016 Winner!
September 15, 2016Announcement: Phonon is happy and humbled to be announced as a Red Herring Top 100 …
Monsoon Retreat 2016 – Udaipur
August 30, 2016“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford …
Phonon is a Finalist for the 2016 Red Herring Top 100 Asia Award!
August 23, 2016Phonon’s been short-listed as a finalist for 2016 Red Herring Top 100 Asia Award! Red Herring Top …
Company Spotlight on Phonon.in in CIOReview, February-2016
March 5, 2016We are glad to announce recognition of our efforts and innovative solutions by CIOReview Magazine. …
Team bonding above 1000mts sea level
March 5, 2016Our trip to Mount Abu started with blessings from Ambaji, with bone chilling temperature and …
SMS Sender ID: What prefixes like VM, AD etc. mean in Bulk SMS’ I receive?
February 8, 2016Bulk SMS Regulation Background Little do many know the present DNC regulations in India have …
Click-to-Call is a Regional Finalist at IBM GEP SmartCamp Delhi! Join Us!
November 20, 2015We are happy to announce Phonon’s Click-to-Call™ is selected as one of the 15 Regional Finalists at …
Phonon Click-to-Call is a finalist in the #CitiMobileChallenge
October 19, 2015Phonon is happy to announce that it’s Click-to-Call solution has been selected as a finalist in the …
Phonon Click-to-Call and Cloud Telephony are SHA-2 Compliant!
October 10, 2015Phonon Click-to-Call and Cloud Telephony ensure highest level of data security and proactive updates of …
Why Click-to-Call is a good idea for your website?
September 24, 2015Are you really getting the most out of your website? How many visitors have left …
The next big thing in Customer Servicing? Speech Recognition is In!
September 16, 2015High quality through Customer Self Service systems is the motto Phonon started off in 2006 …
Now Call pan-India Mobiles without Prefix ‘0’ (the zero goes out!)
June 17, 2015DoT has been long pushing for Full Mobile Number Portability. One of the biggest constraints …
Phonon Winter Bash 2014
January 7, 2015As an organization phonon believes that along with working hard, partying and sharing some moments …
Why We Can’t Change CLI!
December 26, 2014Some of our customers especially those having virtual numbers often query from us, that when …
New: Use our CRM for Faster, More Efficient Support!
April 14, 2012Our Customer Support System, relaunched, in now available and being used full-swing! This system is …
Phonon’s Blog
March 21, 2012We, the employees and interns of phonon.in, have decided to start our own Blog too!! …
Phonon Support Portal
September 18, 2010We just improved our support process! At Phonon, we’ve aimed to continuously provide high-quality support …
Our CEO profiled at yourstory.in
August 2, 2010Our CEO, Mr. Ujwal Makhija, has been profiled and the story of our firm listed …
Phonon Automated Outbound Dialer in the Economic Times
May 17, 2010The Economic Times, National Edition, 01 December 2006. Passengers get info on flight glitches via …
Phonon New Brand
April 12, 2010It’s been a journey of close to four years and we at phonon have gone …
Phonon: one of three Indian Dialogic Partner Program members
February 8, 201030 September, 2007. Phonon becomes one of only three Indian companies to be listed as …
Out-of-the-box ideas – hosted services in HT LiveMint
February 8, 20103rd November 2008 Phonon’s hosted services are listed in the Hindustan Times’ LiveMint. One of …
Remember the Payphone Panic? Escape the Labyrinth with Phonon’s DTMF IVR!
April 8, 2024Imagine this: You’re stranded on a deserted island (okay, maybe just a crowded grocery store …
Phonon: A Glimpse into Next-Gen Tech.
April 3, 2024The landscape of customer service is constantly evolving. At Phonon, we’ve witnessed the transformation from …
How will contact center communication look like in next 5 years
August 29, 2022While the world is becoming more digital, there is still a huge chunk of population …
Why Businesses Should Adopt An Omnichannel Communication Approach For Seamless CX?
October 5, 2021What is Omnichannel Communication? Omnichannel Communication is not just a buzzword. It’s a way for …
All you need to know about Template Registration in DLT – Phonon.io
February 3, 2021Overview: “Distributed Ledger Technologies (DLT)” means a set of technological solutions that enables a single, …
Phonon levels up Intelligent IVR services with the launch of ‘Agnes’ that real-time streams speech to Google Cloud Platform
March 17, 2020Mumbai, India (17 March 2020) – Contact Centre Solutions provider Phonon Communications recently launched a …
Call & Contact Centre Expo 2020
March 2, 2020ABOUT THE EXPO: Call & Contact Centre Expo, 2020, Europe’s leading call & contact center …
Phonon powers HDFC Bank’s ‘Har Gaon Hamara’ Interactive Voice Response solution
January 22, 2020Phonon Communications provided the technical backbone to HDFC Bank’s ‘Har Gaon Hamara’ Interactive Voice Response …
Ranked 3rd Fastest-Growing Technology Company in Deloitte Technology Fast 50 India 2019
December 12, 2019Attributes its 812.5% Annualised Revenue Growth to constant innovation, determined team members and strong leadership. …
Hiring Done Right: How I Choose My Next Team Member!
September 3, 2019Identifying and attracting the right talent for my team has never been easy. Hiring decisions, …
Best Practices: Speech-based IVRs
August 27, 2019Speech recognition has been playing an important role in improving the adoption of Interactive Voice …
#DemystifyingAI: Understanding NLP & Speech Recognition
August 5, 2019Here we’re again to #DemystifyAI for you! We started by explaining how Text-to-Speech helps in making …
#DemystifyingAI: Text-to-Speech
May 29, 2019AI in customer service is evolving at break-neck speed. Phonon has been the customer communication …
No Job Too Small. No Effort Too Little
September 24, 2018Here’s an article published by our Founder & CEO, Ujwal Makhija‘s blog: I wish I had a time …
The Practicality of Implementing #ChatBots
September 6, 2017Here’s an article published from our Founder & CEO, Ujwal Makhija‘s blog: It’s been three …
#ReadyFor2020 – Automation Will Be the Next Big Thing! Decrypting Artificial Intelligence
August 13, 2017Here’s an article published from our Founder& CEO, Ujwal Makhija‘s blog: For all the debate …
Phonon’s salutation to Women in Our Lives on International Women’s Day
March 15, 2017What comes to your mind, when I say Woman? A woman is an epitome of …
Phonon Team Participated in Vadodara Marathon 2017
February 7, 2017Phonon participated as a team for Swachhata Run -5 Kms in Vadodara Marathon on 5th Feb, …
Phonon’s 10th Anniversary Celebration
October 26, 2016“Celebrating 10 glorious years and preparing for an even more glorious future!” We celebrated Phonon’s …
Monsoon Retreat 2016 – Udaipur
August 30, 2016“Coming together is a beginning. Keeping together is progress. Working together is success.” – Henry Ford …
Company Spotlight on Phonon.in in CIOReview, February-2016
March 5, 2016We are glad to announce recognition of our efforts and innovative solutions by CIOReview Magazine. …
Team bonding above 1000mts sea level
March 5, 2016Our trip to Mount Abu started with blessings from Ambaji, with bone chilling temperature and …
Now Call pan-India Mobiles without Prefix ‘0’ (the zero goes out!)
June 17, 2015DoT has been long pushing for Full Mobile Number Portability. One of the biggest constraints …
Phonon Winter Bash 2014
January 7, 2015As an organization phonon believes that along with working hard, partying and sharing some moments …
Why We Can’t Change CLI!
December 26, 2014Some of our customers especially those having virtual numbers often query from us, that when …
Phonon’s Blog
March 21, 2012We, the employees and interns of phonon.in, have decided to start our own Blog too!! …
Phonon New Brand
April 12, 2010It’s been a journey of close to four years and we at phonon have gone …
Phonon: one of three Indian Dialogic Partner Program members
February 8, 201030 September, 2007. Phonon becomes one of only three Indian companies to be listed as …
What is Click to Call and what are the top benefits of it?
August 6, 2021What is Click to Call? You might’ve heard the term “Click to Call” often, it’s …
Unveiling Phonon 2.0
January 7, 2019Last 15 months were an interesting journey. Putting our money where our mouth was, all …
Designing an Automated Assistant
October 10, 2018Automated Assistants are the future. Phonon’s been pioneering automation services for large enterprises. Such automated …
Automated Card Risk & Fraud Control Feedback System with Real-time Agent Escalation
September 20, 2018High-value charge-backs? Client complaints of Card Fraud? These are the realities of credit/debit card transactions in …
What is DTMF Clamping?
May 4, 2018DTMF Clamping Dual Tone Multi-Frequency or DTMF enables phone users to enter their details via …
Phonon’s chatbot to help banks, fund houses, insurers and telecom companies with Aadhaar linking process
December 19, 2017Phonon Communications, provider of India’s largest loan bot, announced the launch of a new chatbot …
Phonon’s Cloud Telephony to ease broker woes caused by SEBI guidelines on call recording
December 4, 2017The Securities and Exchange Board of India’s (SEBI) recent guideline has directed stock brokers to …
How Interactive Bots Transform Customer Service in the Aviation Sector!
September 12, 2017A total of 65.721 M passengers traveled by Air domestically in India during the period …
Phonon launches India’s First Multi-modal Flight Bot for the Aviation Sector
August 17, 2017The Business Standard, 19th August,2017 featured Phonon’s Launch of India’s First Multi-Modal Flight Bot for Aviation …
OTP (One Time Password) Generation and Verification Solution
December 9, 2016OTP (One Time Password) Generation and Verification Solution A one-time password (OTP) is an automatically …
SMS Sender ID: What prefixes like VM, AD etc. mean in Bulk SMS’ I receive?
February 8, 2016Bulk SMS Regulation Background Little do many know the present DNC regulations in India have …
Phonon Click-to-Call and Cloud Telephony are SHA-2 Compliant!
October 10, 2015Phonon Click-to-Call and Cloud Telephony ensure highest level of data security and proactive updates of …
Why Click-to-Call is a good idea for your website?
September 24, 2015Are you really getting the most out of your website? How many visitors have left …
The next big thing in Customer Servicing? Speech Recognition is In!
September 16, 2015High quality through Customer Self Service systems is the motto Phonon started off in 2006 …
New: Use our CRM for Faster, More Efficient Support!
April 14, 2012Our Customer Support System, relaunched, in now available and being used full-swing! This system is …
Phonon Support Portal
September 18, 2010We just improved our support process! At Phonon, we’ve aimed to continuously provide high-quality support …
Unwinding the new OSP Guidelines – Another step towards Liberalisation
December 17, 2020In a highly acknowledged move, The Telecom Authority of India (TRAI) after much consideration has …
Our COO interviewed by Elets News Network (ENN)
March 28, 2019Our COO, Mr. Vijayendra Singh has been interviewed by Elets News Network (ENN). Phonon is a global …
Phonon Communications acquires iDelivr, home to India’s largest Loan Bot
November 8, 2017Phonon Communications, a pioneer in automated customer interaction solutions, announced the acquisition of Artificial Intelligence …
Press Coverage: Vadodara-based Firm Delivers Hassle Free Air Travel Experience
February 14, 2017The Sunday Times of India, 5th February, 2017 featured Phonon.in’s service of flight related notification system …
Implementation of Cross-Channel Communication System for Flight Related Advisories at Vistara
January 19, 2017Phonon Implements Cross Channel Communication System for Vistara 22North Airline Interaction Automation Phonon.in’s 22North Unified …
Phonon is a Deloitte Technology Fast 500 APAC 2016 Award Winner!
January 10, 2017We are proud of yet another announcement coming close on the heels of Phonon’s winning …
Phonon is Deloitte Technology Fast 50 India 2016 Winner!
October 28, 2016Wow! We are delighted to announce that Phonon has been selected as Deloitte Technology Fast …
Phonon at the Vibrant Gujarat Startup Summit 2016
October 25, 2016Team Phonon recently participated in the Vibrant Gujarat Startup Summit 2016. It was held at …
Phonon CEO featured in Loksatta Jansatta’s “Talk” Supplement
September 26, 2016Phonon CEO Featured in News Loksatta/Jansatta in their supplement ‘Talk’ of 22 September, 2016 published …
Press Release – Red Herring Top 100 Asia 2016 Winner!
September 16, 2016Press Release: Thursday, September 15, 2016. Vadodara Red Herring recently announced its Top 100 Asia …
Phonon’s a Red Herring Top 100 Asia 2016 Winner!
September 15, 2016Announcement: Phonon is happy and humbled to be announced as a Red Herring Top 100 …
Phonon is a Finalist for the 2016 Red Herring Top 100 Asia Award!
August 23, 2016Phonon’s been short-listed as a finalist for 2016 Red Herring Top 100 Asia Award! Red Herring Top …
Click-to-Call is a Regional Finalist at IBM GEP SmartCamp Delhi! Join Us!
November 20, 2015We are happy to announce Phonon’s Click-to-Call™ is selected as one of the 15 Regional Finalists at …
Phonon Click-to-Call is a finalist in the #CitiMobileChallenge
October 19, 2015Phonon is happy to announce that it’s Click-to-Call solution has been selected as a finalist in the …
Our CEO profiled at yourstory.in
August 2, 2010Our CEO, Mr. Ujwal Makhija, has been profiled and the story of our firm listed …
Phonon Automated Outbound Dialer in the Economic Times
May 17, 2010The Economic Times, National Edition, 01 December 2006. Passengers get info on flight glitches via …
Out-of-the-box ideas – hosted services in HT LiveMint
February 8, 20103rd November 2008 Phonon’s hosted services are listed in the Hindustan Times’ LiveMint. One of …
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