Why Phonon?
Backed by exceptional power of Machine Learning and Artificial Intelligence, Phonon offers intelligent, modern, proactive outbound and inbound engagement solutions.
Dynamic Flow Creator
Create and modify omni-channel (voice & visual) flows through an intuitive self-service flow designer.
Scalable & Secure
Compliant with PCI DSS 2.0 security standards and delivered from ISO:27001 data centers, our solutions answer all your needs in one scalable unified suite.
Seamless Integrations
Enhance connectivity between data, applications and devices with our easy API integrations.
Leverage Global AI Platforms
Pre-Integrated with platforms like Google Cloud, Amazon Web Services and IBM Watson to use their AI services at the click of a button.
Our Solutions
We help businesses scale their contactability with our Intelligent IVR, Proactive Outbound Engagement, Visual IVR, and Contact Centre Automation products. We have simple solutions for your complex problems!
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Intelligent IVR
Whatever are your customer’s needs, we recognise them with a predictive, intelligent, and intuitive speech-based IVR solution. With our progressive and predictive dialing, we drive productivity.
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Contact Centre Automation Suite
Make your day-to-day call centre operations a breeze with our built-in call, chat distribution and reporting including multiple dialling modes and detailed reports.
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Click to CallTM & Instant Connect
Use our instant connect for contextual web lead retargeting, personalised client servicing, DealerConnect™, and Multi Authentication. We meet your high standards.
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Proactive Outbound Engagement
Get the customer experience you desire with our powerful outbound engagement by sending personalised and multi-channel notifications over WhatsApp, SMS, EMail and Voice Calls.
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Visual IVR
Initiate conversations, qualify leads and complete sign-ups with our customised visual IVR. The future of customer service is here with our multi-modal AI powered bot.
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Advanced Features
From an intuitive Flow Designer to global AI integrations, our advanced features have what it takes to help your business grow.
Flow Designer
Create and modify IVR flows with ease using an intuitive and user-friendly flow designer. Make changes on the fly with an effortless flowchart based, drag & drop interface.
AI Integration
Ready integrations with global AI providers including Google Cloud, IBM Watson, Microsoft Cortana and Amazon Web Services.
Machine Learning
Leverage our machine learning skills to create predictive automation systems for customer queries. Our industry-specific pre-processors and ready flows ensure that you always have the best AI and ML capabilities.
Easy API Integrations
Our simple APIs cover all aspects of system integrations and 3rd party data exchange. Connect all your vital applications into a platform that meets critical needs and bolsters functionality.
Enhanced Agent Productivity
Leverage features like skill based routing, queue management, prioritization etc. to enhance the productivity of your agents handling customer calls & chats.
Reports & Analytics
Monitor real-time dashboards & analytics to gain insights into all the customer interactions. Easily analyse and visualize all the call data with our detailed reports.
Integrated With the Best
Industries
From Travel & Aviation to Automobile & OEM, your industry’s communication system is determining your future. Grow better with us!
Travel & Aviation
Engage your customers through their lifecycle journey and beyond; be it pre-booking, pre-travel or post-travel.
MoreBanking & Financial Services
An integrated communication solution that gets more revenue and better services with faster closures and assured responses!
MoreInsurance
Use our solutions to automate customer communication across the insurance life cycle be it sales, network management, persistency or client servicing!
MoreE-commerce & Logistics
Communication Automation Solutions to help you scale faster and securely enable your business with better margins, speed to fulfil, privacy and fraud management.
MoreAutomobile & OEM
Use technology to automate sales, generate leads and service clients for higher client acquisition and life cycle revenue assurance.
MoreTrusted By The Best
